FlixBus
Reviews and Complaints
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Verified Reviewer |
Minneapolis, Minnesota
Want a ticket (Reshudule) it's (no) know I'm suck
I'm stuck with no ticket, wondering how to get home from work. There's no help from Flex other than another ticket.
I asked for a refund or a ticket home.
I lost two tickets.
No, no.
- Helpful i hope
- Understand
Preferred solution: Tickets
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Verified ReviewerStolen luggage
Put air tags in your luggage, check in luggage if possible, in case it gets stolen like mine. Terrible customer service.
My luggage was stolen on December 19 on a ride from Chicago to Minneapolis for a funeral. I do have police report and no one has tried to contact me.
I can be reached at shandih99@***.com or 773 801 ****, I was told by your rep you need 14 days for you to investigate. How do I contact a live person to discuss this matter
- Nice bus
- Theft of luggage and had no clothing or anything i needed for 3 days horrible
Preferred solution: Full refund
User's recommendation: Never ride again
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Verified Reviewer |
Longview, Texas
Refund on ticket
Need a refund on my ticket from Dallas to Waco, Texas. The bus was late, and I had to reschedule my ticket, but it was the next day I would get to Waco, Texas.
Preferred solution: Full refund
The Villages, Florida
Question about id
I was incarcerated all I have is a county jail ID would that enough to get on the bus to go back home I'm not from lake county I'm trying to get a bus from lake county to Palm Beach county
Preferred solution: I would like to get on the bus with a county jail ID I don't have my state ID I'm not from this area I'm trying to go back home
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Verified Reviewer |
Phoenix, Arizona
Pending transaction
I need to know why there is still a pending transaction, and I need it to be processed. It was unauthorized.
- Cons
- Cons
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Verified Reviewer |
Bakersfield, California
Resc have a friend in a domestic situation in the abuser would not allow her to get to the bus they would not reschedule the tickethedule ticket
I purchased the ticket for a friend that's in the domestic violence situation I talked to Greyhound supervisor Angelica and tried to get them to reschedule the ticket cuz the abuser would not allow her to get to the bus stop on time Greyhound refuses to reschedule the ticket so much for their safe environment I can't believe they would leave somebody stuck in an abusive situation like that bad business
User's recommendation: Do not do business with Greyhound if somebody's an abusive situation
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Verified ReviewerFormal Complaint: Driver Negligence Caused Luggage Theft
On July 6, 2024, a gross negligence accident occurred. The driver gave my luggage to another passenger, resulting in me losing luggage worth approximately 800 pounds.
The specific situation is as follows: Reservation Number :#326814****
Bus Service :UK940 (Heathrow T2 Gatwick Airport)
event schedule:
-14: 20: Boarding at Heathrow Airport T2, I handed over my black 28 inch suitcase (with a unique vertical shape) to the driver, who then placed the luggage in the car.
-14: 30：At Heathrow T5 station, the driver unloaded my suitcase and handed it to another passenger who got off I saw that the passenger was already holding three or four pieces of luggage.
-14: 31: I saw a suitcase through the car window that looked very similar to mine, so I immediately rushed forward to remind the driver that the luggage that was taken should be mine and asked him to stop and check. He refused, saying that I had to 'wait until Gatwick Airport', but my request was still rejected.
-15：30: Upon arrival at Gatwick Airport, no luggage was found. The driver rejected my request for help, stating that he was simply unable to assist and had to leave. He told me to "return and search for it on my own or call the police".
-15: 50: I called the police and reported my lost luggage on the FLIXBUS service website at the same time.
The alarm receipt number is CHS31664/06Jul25
Key evidence of negligence:
1. The driver failed to verify the ownership of the luggage before handing it over to a third party, which violates your luggage policy
2.He ignored my immediate on-site report and refused to stop and check even though he knew my flight would depart at 18:00.
3. Suspicious situation: As the only Chinese passenger carrying a unique luggage, it is impossible to have an identity error.
The driver's refusal to take action indicates possible collusion.
After the incident occurred, I immediately reported it to the police and submitted a complaint to Flixbus, hoping to receive a reasonable response. Up to now, three days have passed and there has still been no reply.
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Verified Reviewer |
Fort Mill, South Carolina
Exchange or cancel purchase ticket
My was not resolved customer service was not helpful and did not help me at all I'm still in same place
Preferred solution: Full refund
User's recommendation: It's not very helpful
Stone Mountain, Georgia
Ticket
Horrible all that money yall making and y'all hire a regular people's to take care of customers services
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Verified ReviewerMissed bus it was there I was yelling for them to wait
I was there and the driver stopped then kept going. I don't have $80 to waste and I watched them all the time. I want a refund.
- Faster to get u to destination
- Should have a grace period
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlix bus is absolutely useless they should shut this business down!
I left my backpack on the bus. Their process of retrieving lost and found items is completely useless!
They have people in a country that you cannot understand a word they're saying, who speak no English and only read scripts to deal with. They have no place to call, no place to go to look for your item. It's all through email, and I honestly don't feel that anybody who leaves an item on their bus ever gets it back.
I lost valuable items and don't think I will ever get them back. I will never give FlixBus a penny again.
- Everything about this company
Preferred solution: Not the very least I would like to speak to somebody who speaks and understands the same language I do.
User's recommendation: You would be better off walking to your destination
Oxnard, California
NO CONCERN THAT IM IN AN Emergency Hospital
NO CONCERN THAT I WAS HOSPITALIZED IN AN EMERGENCY ROOM
and I have a Medical Report to prove it
I couldn't speak or talked 100%
All I wanted to is Reschedule my Trip
New York, New York
Hello my name is Don Edwards I had a ticket to leave Newark New Jersey Penn station to Corning New York the bus was to leave at 12:40 I had got on the New Jersey Transit around 11 and because the trai
Due to my bus transportation, and they will make me late for my bus in Newark, New Jersey, Taconi, New York, New York
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Verified Reviewer |
Brooklyn, New York
Not satisfied at all period
No communication i tryed everything call text etc it's ridiculous my advice try another company period
Not satisfied at all period they don't answer the phone to much automated messages press here press their it's ridiculous
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Verified ReviewerBus broke down on the side of the highway in Texas in the middle of nowhere late at of the night.
The bus all day had been overheating. The AC quit working then would start again.
The bus sometimes wouldnt start and the driver had to try it several times. It finally broke down in the middle of the night on the side of the highway in Texas, outside of Dallas. The bus was like, screaming, and it smelled of terrible fumes and burning electrical. They told us all to get back on the bus...
heck no. I called an Uber to take me to the Dallas bus station and then made sure my next bus was not a Flix. Seriously considered taking Amtrak for the final leg of the journey.
I will never take a hybrid bus again. This was terrifying.
- Cheap
- Cheaply built
- Breaks down
- Explodes
Preferred solution: Apology
User's recommendation: Do not take Flix - check your reservation and male sure you get a real Greyhound. Better yet, take the train or fly.
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