Contact FlixBus Customer Service
FlixBus Phone Numbers and Emails
Toll-Free Number:
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(855) 626-8585United States
Customer Service:
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+493 030 013 7300Europe
FlixBus Emails:
FlixBus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FlixBus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FlixBus is 8556268585. 90% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 4930300137300.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FlixBus may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FlixBus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FlixBus is 8556268585. 90% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 4930300137300.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FlixBus may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call FlixBus mainly because of request for information, refund, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact FlixBus is service@flixbus.de. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact FlixBus Customer Service?
Most Popular Number:
| Total calls: 7 546 | Issues resolved: 223 | Last call: Feb 9, 2026 |
Contact Information
FlixBus Website:
FlixBus Help Center:
Corporate Office Address:
FlixBus Customer Service Reviews
NO CONCERN THAT I WAS HOSPITALIZED IN AN EMERGENCY ROOM
and I have a Medical Report to prove it
I couldn't speak or talked 100%
All I wanted to is Reschedule my Trip
How Good is FlixBus's Customer Service?
Summary of FlixBus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FlixBus?
Request for Information Question:
- “Checking to see if the bus to Orlando from charlotte is on schedule”
- “Confirm reservations”
- “About my trip canceled”
Refund Question:
- “Refund”
- “Refund I did not use the tickets”
- “Need a refund”
Shipping and Delivery Question:
- “Lost items”
- “Bus location in Ocala”
- “I did not receive my ticket”
Return/ Replace Question:
- “Change”
- “Change date”
- “Exchange or cancel purchase ticket”
Product/ Service Question:
- “To book a trip from Stockton, Ca to Atlanta, GA”
- “Booking problem”
- “Food bus driver, and I want refund on my up charge”
Activation/ Cancellation Question:
- “Bus was canceled”
- “Flix bus Cancelled trip”
- “Cancelled my bus due to weather”
Payments and Charges Question:
- “I need my ticket. I already paid for it”
- “Can't make a payment”
- “2 payments”
Staff Question:
- “Rude bus driver and reduced for seat charge”
- “Add service dog to trip”
- “Keep saying I have the wrong booking number and customer service keeps hanging up on me”
Account Question:
- “Want to edit my email”
- “Disabled customer”
- “I misspelled my email and I didn’t receive the confirmation number for my bus”
Cards Question:
- “Lost identification card”
- “I have lost too much of money from card while taking ticket”
- “My purse was left on the bus along my pink blanket”
Website/ Application Question:
- “Having trouble purchasing a ticket through the app I’ve tried numerous times using different payment methods I keep getting an error message”
- “Onsite overnight parking”
- “Ride instructions and website error”
Employment Question:
- “Left stranded in texarkana for 5 or more hrs missed my job appointment im needed a refund”
- “Need a job”
- “Job”
Other Question:
- “My bus was running late and because of that I have missed my bus”
- “Ticketing”
- “My booker”
Compare FlixBus Customer Service To
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