Contact FlixBus Customer Service
FlixBus Phone Numbers and Emails
Toll-Free Number:
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(855) 626-8585United States
Customer Service:
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+493 030 013 7300Europe
FlixBus Emails:
How to Contact FlixBus Customer Service?
Most Popular Number:
| Total calls: 6 067 | Issues resolved: 163 | Last call: Apr 26, 2025 |
FlixBus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FlixBus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FlixBus is 8556268585. 88% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 4930300137300.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FlixBus may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FlixBus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FlixBus is 8556268585. 88% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 4930300137300.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as FlixBus may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call FlixBus mainly because of request for information, refund, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact FlixBus is service@flixbus.de. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
FlixBus Website:
FlixBus Help Center:
Corporate Office Address:
FlixBus Customer Service Reviews
Yes I left my black suitcase on the bus and I have never received it back. I went from Houston to Dallas Sat.
April 19th, 324701**** confirmation number.
You guys never contacted me back after i immediately contacted you guys when it happened. I need my suitcase.
There has not been any so I can only say
0/10
We need the possibility of direct customer service plus response time
How Good is FlixBus's Customer Service?
Summary of FlixBus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FlixBus?
Request for Information Question:
- “Request a refund”
- “About my schedule”
- “Traveling enquiry”
Shipping and Delivery Question:
- “Bus never came”
- The bus is not coming
- “Location of bus stop”
Refund Question:
- “Refund”
- “Refund help”
- “Refund for ongoing unnannounced detour causing me to miss bus me miss”
Return/ Replace Question:
- “Change bus schedule”
- “Change bus ticket”
- “I what to change my return day to Wednesday”
Product/ Service Question:
- “Purchase”
- “Purchase tickets”
- “I need to book a flight”
Activation/ Cancellation Question:
- “Cancel and rebook”
- “Cancellations and voucher concerns”
- “Cancellation”
Payments and Charges Question:
- “Amount paid, but confirmation ID not recieved”
- “Payment”
- “You took my money”
Staff Question:
- “Customer service”
- “Talk with customer service.”
- “Is But Service running normally today?”
Cards Question:
- “Buck a ticket with 2cards”
- “I’m card was charged for something I know nothing about”
- “My card was charged but not ticket issued”
Account Question:
- “My family member missed the bus to Orlando. She wasn't to have a credit and use it for ride back from Orlando to Gainesville.”
- “Qr code”
- “I’ve forgotten my vallet at the bus”
Website/ Application Question:
- “App messed up and booked 2 tickets and I need a refund on one cancelation”
- “I’m trying to book and the website has declined 3 cards”
- “Download”
Employment Question:
- “Job”
- “Employment opportunities”
- “I'm still waiting for my bus to get to my new job”
Other Question:
- “Lost my phone”
- “Book one way”
- “Book one way from LA to Cleveland OH”
Compare FlixBus Customer Service To
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