Contact FlixBus Customer Service
FlixBus Phone Numbers and Emails
Toll-Free Number:
-
1 (855) 626-8585United States
Customer Service:
-
+493 030 013 7300Europe
FlixBus Emails:
Customer Service
Ukraine
General Info
Europe
Jobs/ Career
FlixBus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FlixBus Customer Service Rating
3.7 out of 5
Contact Method Distribution
89% phone, 11% email
Most Popular FlixBus Phone Number
1 (855) 626-8585
Most Popular FlixBus Email Address
service@flixbus.de
Average Hold Time
00:03:35
Average Calls duration
3 minutes
Call Volume by Day
View full overview ›
FlixBus Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| FlixBus Customer Service Rating | 3.7 out of 5 |
| Contact Method Distribution | 89% phone, 11% email |
| Most Popular FlixBus Phone Number | 1 (855) 626-8585 |
| Most Popular FlixBus Email Address | service@flixbus.de |
| Average Hold Time | 00:03:35 |
| Average Calls duration | 3 minutes |
| Overall Customer Sentiment | Mostly neutral |
| FlixBus Live Agent Availability | 10% of callers successfully reach a real person |
| Common Reasons for Contact | Request for information, refund and return/ replace |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to FlixBus | First and last name, email or order id or tracking number |
Call Volume by Day
How to Contact FlixBus Customer Service?
Most Popular Number:
(855) 626-8585
United States
| Total calls: 7 662 | Issues resolved: 228 | Last call: Mar 13, 2026 |
Contact Information
FlixBus Website:
FlixBus Help Center:
Corporate Office Address:
FlixMobility GmbH
Friedenheimer Brücke 16
Munich,
Bavaria
80639
Germany
Summary of FlixBus Customer Service Calls
8.5K
TOTAL
CALLS
CALLS
02:47
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FlixBus?
Request for Information Question:
- “Need help booking my ticket”
- “Request refund for ticket booking for todaday”
- “Need to talk about a handicap person”
Refund Question:
- “My refund”
- “Need to manage my ticket and get refund for another ticjet”
- “Refund”
Shipping and Delivery Question:
- “Location”
- “Lost items”
- “Bus location in Ocala”
Return/ Replace Question:
- “Change ticket date”
- “Trying to change my email on my confirmation”
- “My trip have changed l need help”
Product/ Service Question:
- “Damaged baggage”
- “Having trouble buying tickets”
- “Booking issue”
Activation/ Cancellation Question:
- “I had a cancellation”
- “I want to use my ticket for today because my trip was cancelled last week sunday due to weather conditions”
- “Cancel”
Payments and Charges Question:
- “Transaction made”
- “Transaction”
- “Paid for tickets on line where are the tickets”
Staff Question:
- “Service dog before I book ticket”
- “Rude bus driver and reduced for seat charge”
- “Add service dog to trip”
Account Question:
- “Want to edit my email”
- “Disabled customer”
- “I misspelled my email and I didn’t receive the confirmation number for my bus”
Cards Question:
- “Lost identification card”
- “I have lost too much of money from card while taking ticket”
- “My purse was left on the bus along my pink blanket”
Website/ Application Question:
- “Having trouble purchasing a ticket through the app I’ve tried numerous times using different payment methods I keep getting an error message”
- “Onsite overnight parking”
- “Ride instructions and website error”
Employment Question:
- “Left stranded in texarkana for 5 or more hrs missed my job appointment im needed a refund”
- “Need a job”
- “Job”
Other Question:
- “Tickets issues”
- “Tickets”
- “Booking isdue”
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