FlixBus Phone Numbers and Emails

Toll-Free Number:

  • (855) 626-8585
    United States
Send Message

Customer Service:

  • +493 030 013 7300

FlixBus Emails:

Customer Service
General Info
Jobs/ Career
Privacy Inquiries
Marketing Inquiries, Opt-out of Marketing Emails, Press Inquiries, Press Inquiries
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Contact Information

FlixBus Website:

FlixBus Help Center:

Corporate Office Address:

FlixMobility GmbH
Friedenheimer Brücke 16
Munich, Bavaria 80639

Other Info (opening hours):



Corso Como 11,

Milan 20154

The Netherlands

Weesperstraat 61,


North Holland 1018


Tulegatan 39,


Stockholm County 11353

United States

214 W 29th St,

New York,

New York 10001

FlixBus Customer Service Reviews

1.5 / 5
William R Mym
Bus cancel?

My fiance missed the bus after getting it rebooked because the bus had to schedule a cancellation and turn around because of the weather so we rebooked it but...

Read full review
To get my booking number

I tried to purchase a ticket from FlixBus, my credit card was declined, I tried again and it declined again. I contacted my bank, and they said the transaction...

Read full review

Summary of FlixBus Customer Service Calls

02:22 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FlixBus?

Request for Information Question:

  • “Reschedule my bus”
  • “About ticket”
  • “My trip status of my trips”

Activation/ Cancellation Question:

  • “Since i cancel my trip a month now you people havnt return my money back”
  • “Delayed bus and i canceled the ticket but i want it back”
  • “Cancelation of ticket”

Refund Question:

  • “Refund request due to death”
  • “Refund help”
  • “Refund taking way too long”

Product/ Service Question:

  • “Buy ticket”
  • “I book ticket but bus was cancel i want my money back.”
  • “I would like to book a trip for tomorrow”

Shipping and Delivery Question:

  • “Where is my bus”
  • “I. Just brought a ticket to Zurich from London and I didn't receive my ticket”
  • “Bus is not coming”

Payments and Charges Question:

  • “My payment didn't go through to my email”
  • “Charge to my account is an error”
  • “Declined transaction”

Return/ Replace Question:

  • “Change booking”
  • “I don't see my returns ticket”
  • “Change ticket to today”

Cards Question:

  • “My card was charged but not ticket issued”
  • “My card was charged but not ticket issued ( three time cut the cut)”
  • “I need a ticket but I have a new bank card, I can't See where to add new payment method”

Staff Question:

  • “Bus service”
  • “To aee if my bus is going to Flagstaff on Monday 1/2/23”
  • “Customer service”

Account Question:

  • “There a marathon tomorrow the traffic is blocked how will flixbus run? I will be departing from London Victoria coach station”
  • “Account issue”
  • “To see if i have a balance from a cancelation last year”

Other Question:

  • “I bought two tickets and didn't use them”
  • “Late buss”
  • “I was trying to change my bus ticket”


Related Companies

Greyhound, Greyhound Package Express, Greyhound Mexico

FlixBus reviews and complaints

FlixBus is ranked 14 out of 74 in Buses category

Area Served

USA, Europe, UK, Canada

Payment Methods


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