FlixBus Phone Numbers and Emails

Toll-Free Number:

  • (855) 626-8585
    US
  • Total calls: 228
  • Issues resolved: 10
  • Last call:

Customer Service:

  • +493 030 013 7300
    Europe

Media:

  • +498 923 513 5132

FlixBus Emails:

General Info
Europe
Jobs/ Career
Legal
Media
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FlixBus Contact Information

FlixBus Website:

FlixBus Help Center:

Corporate Office Address:

FlixMobility GmbH
Friedenheimer Brücke 16
Munich, Bavaria 80639
Germany
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FlixBus Rating Based on 19 Reviews

Rating details

1.9
more details
Facilities and Services
Cleanliness
Price Affordability
Reliability

Rating stats

Rating trend

Summary of FlixBus Customer Service Calls

259 TOTAL
CALLS
01:16 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FlixBus Customer Service?

Request for Information Question:

  • “Questions regarding route”
  • “Missing confirmation email”
  • “Confirmation”

Activation/ Cancellation Question:

  • “Cancelled trip”
  • “Cancel trip”
  • “Bus cancel?”

Shipping and Delivery Question:

  • “Where is my bus”
  • “Where do i get the in orlando Florida”
  • “Where is pick up in Indianapolis Indiana”

Refund Question:

  • “Refund on purchased unused seat due over crowding on bus”
  • “Refund request for unused ticket”
  • “Refund”

Return/ Replace Question:

  • “Change booking”
  • “Change”

Product/ Service Question:

  • “Make a reservation”
  • “Book tickets”
  • “Bus broke down and we won't reach our destination”

Staff Question:

Account Question:

  • “Took my money out of my bank acct but I never received confr or ticket information”

Other Question:

  • “Lost item”
  • “Cambio de hora de pasaje”
  • “To purchase a ticket”

About

FlixBus Terms of Service
These General Terms of Business and Special Booking Conditions apply to the use of the web portals and the booking of journeys by FlixBus Inc. Non-private or commercial use of the FlixBus web portal is not permitted. The use of automated systems to extract data from this website for commercial use ("screen scraping") is prohibited. FlixBus reserves the right to take appropriate action against infringements. At sales agencies: All payment options offered by the agency. Cash is always accepted. If a payment is made by credit card, the customer's account will be charged at the end of the booking. By paying by credit card, the customer instructs their credit institution at the time of the booking to inform FlixBus or a third party authorized by it, in case of a chargeback, of the customer's name and complete address, so that FlixBus can assert its claims against the customer.
To read more: https://www.flixbus.com/general-terms-business-and-booking-conditions
FlixBus Privacy Policy
Website attach great importance to the protection of The User's personal data. For this reason, data protection at FlixBus Inc has a high priority in collecting, processing and using data. Website process the personal data voluntarily communicated to Flixbus (for the contractual processing of ticket orders, for carrying out transport and opening of a customer account or in the context of pre-contractual measures. To do this, Website need The Client's first name, last name and cell phone number. For the required payment processing, the following data may additionally be required: For payment of a booked trip with the credit card, FlixBus Inc requires The Customer's full name, email address and credit card data. In justified cases (e.g., damage to the buses), The Company reserve the right to forward the customer data to the respective bus transport partners.
To read more: https://www.flixbus.com/privacy-policy
FlixBus FAQ
To read more: https://www.flixbus.com/service/faq
FlixBus Pros and Cons

Pros: Tolle preise und sauberer bus, Sichere fahrer, Safe drivers, Komfortable busse, Great prices and clean bus

Cons: Outlet not working, Other people thoughtacause they saw what was going on, No ac and driver leaves passengers on a regular, No ac, Luggage is not protected

FlixBus reviews and complaints

FlixBus is ranked 12 out of 65 in Buses category

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