FlixBus
FlixBus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FlixBus has 1.7 star rating based on 414 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend FlixBus to a friend or colleague.
- Rating Distribution
Pros: Cheap, Affordable, Affordable prices.
Cons: Poor customer service, Untrustworthy, Awful customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FlixBus has 1.7 star rating based on 414 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend FlixBus to a friend or colleague.
- Rating Distribution
Pros: Cheap, Affordable, Affordable prices.
Cons: Poor customer service, Untrustworthy, Awful customer service.40% of users think that FlixBus should improve its Payments.
54% of users say that they won't use FlixBus in the future for similar services or products.Recent recommendations regarding this business are as follows: "0/100", "Go Greyhound", "Don’t buy from flicks bus lines", "To send tickets on mail", "Pay when you on the bus".
Most users ask FlixBus for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FlixBus Reviews
"Trying to book affair"
Well I'm not satisfied with not being able to book a book a ride without going online all people don't know how to use internet but anyway I'm glad that you do...
"Lost bag"
Yes I left my black suitcase on the bus and I have never received it back. I went from Houston to Dallas Sat. April 19th, 324701**** confirmation number. You...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost passport
I am very upset with customer service. I told them I lost my passport on two different occasions.
Not one of them told me to fill out a lost and found form. All they said was that someone would email me. No one did. When I called back in 12 days' time, for the third time, a representative tells me I should fill out a lost and found form!
Why was I not told by two different representatives 12 days ago? They literally cost me 12 days' waiting time! Now I have to wait another 14 days for them to email me! That is a total of one month just to know if they found my passport or not!
It's the worst customer service ever! Disgraceful!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
The bus is not coming
This company is not worthy of trust because yesterday I had a bad experience. Bus 2602, which should come to pick me up in Newark, New Jersey at 10:50 a.m., was not present, then another one showed up around 11:55 a.m., and that's when I grabbed my luggage and returned it.
people to help us since we are there since 7:35 a.m.
the Flix bus does not respect its customers, it may matter their different languages because we do not have the same culture. I stayed until 5 o'clock in the afternoon with no effect because all the Greenhound and Flix buses did not give me the opportunity especially I am with a 10 year old child especially I paid everything to go to Philadelphia and I went to an office not too far from the station and the gentleman changed the schedule to get on another bus but the Flix Bus drivers are not polite and I do not congratulate them.
User's recommendation: 0/100
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund or rebook departure
Booking number 324258****
I'm calling about a refund or to rebook my departure. I called to cancel but got no answer.
When I did get through, it was 10 mins after the bus left Erie, PA, and my Uber driver was still 30 mins away from me. I had to request a refund from my Uber driver as well, so it wasn't my fault I didn't make it.
But if I can't get a refund, I would like to rebook a new departure if possible. Thank you.
- Good cheap tickets
- I need to resolve my issues about my refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBus left early
I bought a bus ticket through the Greyhound bus website. The bus left early, and I wasn't able to ride the bus.
Preferred solution: Full refund
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Englewood, Florida
Confirm my booking and a complaint
My bus didnt come. The one who came didnt want to accept my ticket.
I need to have a refund since I didnt get on the bus .
I need a compensation for spending money to ride another bus that spent almost ten hours. I deserve a compensation for what you put me through.
User's recommendation: Get some more information about FlixBus since they are operated by different companies.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Failed to reschedule time of departure as it claims on siteHi, I recently encountered an issue with my FlixBus booking concerning a change in my departure time. I would like to discuss how FlixBus ad
Hi, I recently encountered an issue with my FlixBus booking concerning a change in my departure time. I would like to discuss how FlixBus advertised that they would reschedule my departure, yet I did not receive any updates or confirmations regarding this change.
My booking reference number is [320900****], and my original departure time was [1:30]. According to the information I found on your website, I was expecting a new time which was [1:50], but the location was never changed as i was specific and very detailed further more I didn't receive any notification about it.
Can you please assist me in resolving this issue and clarify why I wasn't informed? Thank you for your help!254483**** email trejoeric53@***.com this lack off support was very poor and cost me a days worth of work reason for traveling that was unable to to deliver by flux bus
- Price
- No morals or values tiwards their customers
Preferred solution: Full refund
flixbus service in the US is not as good maybe as in europe. their ads are mostly not true in terms of passengers or customers convenience..
your number would be put on hold for more than 30 min before someone answers, not because of being busy with other customers but because customer reps cant handle the pissed callers, just dropping your call no matter how many times you tried to call or in the middle already of your conversation so as to know what happened to your booking, which is cancelled without notice at times. I tried using a different phone to call again because it seems that my number is already block or in red zone list of calls; your call would be answered if a different phone number is used but try to take hold of any representative that may answer, stay calm, dont call flixbus liars or any comment that dont suit their taste even if you (as the passenger being unfairly treated by their service and losing the money you paid for the service).. Incompetency of customer service reps (most of them poorly trained and un-informed by the company itself). It is the company direct employees running this business who should be receiving the complaints and fairly treat the affected customers and not the outsourced call center company..
so useless to argue with them or never argue at all because their excuses and reasons for bad situations are set on hard stones that no complaining passenger can go against to.
I am a senior and stress is so bad to anyone's health but it seems flixbus is good at throwing it to customers who want to complain and or asking for explanations. I just hope the main company would pay attention to this
Replying to
The Bronx, New York
Bus is to late
I am waiting for bus in Springfield union station bs is not come on time I am waiting for 2 hours in Springfield.
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Verified ReviewerTicket
The customer service didn't help at all. I booked a bus ticket; the bus was 20 minutes late and it finally arrived when I was asking the cashier where the bus was.
I missed the bus and they refused to refund me or even give me a new ticket for a different date. I won't recommend this company or their client service to anyone, not even to my enemy.
- I dont have any
- Are not honest
Preferred solution: Full refund
User's recommendation: Don’t travel with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Company fixed the issue and I have been provided with apology. Followed up on the company response to the posting by calling back in to customer service who then gave the additional refund to cover the balance that had previously been unresolved.
Flix cancelled the bus and then refused to issue a full refund for my two tickets. The representative, Princess, refused to help, saying that my bus had left on time as scheduled!
- Awful customer service
- Unreliable
Preferred solution: Full refund
User's recommendation: Do not use this company
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Verified Reviewer |
Los Angeles, California
Things need to change
On and about the 6th of April I bought a ticket from Flex bus. I was also moving and things got really complicated as the day moved along.
Before long my boarding time on Flex bus was only 2 hours away. I called Flex bus to reschedule my trip and when I did they wanted to charge me an additional $90.00 for a total of $153.00 dollars. When i asked them for a refund they arrogantly told me that they would only refund 20% of my purchase price. Every since Felx bus a German based company-took over Greyhound both companies are a mess.
They hire people in some faraway land who do not understand your situation and often times are not trained properly and often times don't communicate properly.
There have been hundreds of complants filed with the BBB yet little if nothing has changed. SOMETHING HAS TO CHANGE!!!
- Pros are the buses are clean
- Bad pubic policy unfair business practices
Preferred solution: I would like Felxbus operate in fairness and re-write it's policy in a more equitable way.
User's recommendation: I recommend a Boycott of Greyhound and Felxbus
20% is more than they should have offered. YOU changed your mind at the last minute.
This would be a seat they most likely would be able to re-sell in such a short notice. Get yourself together before you start wasting their time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dallas, Texas
Refused to offer refund after not coming to address on ticket.
Is a negative star review available?
My son purchased 2 tickets for he and his brother to come home from college for Christmas. They showed up at the place and time they were supposed to according to ticket along with 6 others.
The bus did not show up, and it was reported to them later that it had gone to a different location. Son who bought tickets called to get a refund and was refused. He tried to explain on the phone why they should get a refund and he was hung up on. I then called to try to get them a refund and I was hung up on and on 2nd call, then told that there was no supervisor I could talk to or no address for the company I could write to (lie, I found it on Google).
I had to drive 5 hours each way to go pick them up to bring them home for Christmas.
Flix bus steals money from college students. Shame on them
User's recommendation: BEWARE!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBaggage leave on bus
One should not leave any customer behind when they stop for a short term to grab something to eat, because the bus is not waiting for anyone.
Preferred solution: Full refund
User's recommendation: Don’t come off the bus when stop when grabbing something to eat
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Verified ReviewerVouchers
I have a valid vouchers
That im trying to use now for booking Trip whit flix buss
When i print it in its Sayed its not valid ned help ASO
- Traveling
Preferred solution: The right voucherskod that is valid,this one is valid to 2925-06 But they will not Grant it when i press it in
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cornwall, Ontario
Baggage leave on bus
The bus stop for a break and some of the passenger including went to get Popeyes A&w Tim Horton and me finish get my order and went out side the bus leave me ..
User's recommendation: Don’t leave your bag on luggage on the bus cause the driver don’t care if u like four or five minutes late if u get hold up on your purchase in a fast food place
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Change booking time
failed to reschedule time of departure as it claims on siteHi, I recently encountered an issue with my FlixBus booking concerning a change in my departure time. I would like to discuss how FlixBus advertised that they would reschedule my departure, yet I did not receive any updates or confirmations regarding this change.
My booking reference number is 320900****, and my original departure time was [1:30pm]. According to the information I found on your website, I was expecting a new time which was [insert new departure time if applicable], but I didn't receive any notification about it. Can you please assist me in resolving this issue and clarify why I wasn't informed?
Thank you for your help! Furthermore have been denied speaking with a supervisor ,hung up on and still no form of trying to make it right I'm told I can change this on app but totally untrue as I manage the trip it just creates another separate charge
User's recommendation: Don't buy from this company as it has no morals and respect for customers
They claim they never changed my trip yet I have screen shot that it was changed yet not to the location I asked for to take responsibility of of them yet was never notified as I was trying to contact the support ran into
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Verified ReviewerTickets
So these people are very non-professional and left me out to sit for over 20 hours because they did not want to feed any of us or put us up in at least a cheap motel for the night. So we had to sit in the bus terminal in Minneapolis, and then they had the audacity to ask us to give them a 10 when we were asked about how the service was. Wow.
- Clean buses
- Terrible customer aervice
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Refund
Yes, theyre still an issue. I havent heard a word from them.
Theyve got my phone number. Ive tried calling them and all you can do is talk to a machine and Ive written to them and theyve not responded so I put in a request with my bank to stop the payment
- Poor customer service
Preferred solution: Full refund
User's recommendation: Use greyhound instead
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Why didn’t you start things on your end? Fill out the appropriate form in person to get a replacement?
Why wait on flixbus when you don’t even know if it was found? It sounds like it wasn’t an immediate need.
What absolute garbage are you talking??? I did start things on my end the VERY NEXT DAY!
I called customer service! They didn't even ask me to fill out a damn form. I followed up after 3 days. Again, they didn't ask me to fill out a damn form.
The customer service reps are INCOMPETENT! I was asked to fill out a form after 12 days when I didn't hear from them and called for the 3rd time. And why wait on Flixbus??? I didn't wait.
I called. I did all I can. They don't even have a lost and found office anywhere! They say they don't have any office in Toronto at all.
There is no supervisor I can talk to. All they say is "wait for 2 weeks" and they will contact you! We are talking about a Canadian passport here, not some pack of smokes!
TERRIBLE CUSTMOER SERVICE. Very frustrating!
No. Not customer service, but where you apply for passports.
I applied for my passport at Service Canada. Lost it on Flix bus with incompetent service on the part of customer service.
What on earth does Service Canada have to do with anything?? It looks like you didn't comprehend what I am even venting about.
You should have went immediately to Service Canada if you were under some time constraint. They have emergency policies in place for lost passports.
I work for Service Canada. Why pay $160 again when Flixbus can just tell me if they found my passport or not?
The customer reps were of no help at all.
There is no lost and found office at all. Just extremely frustrating!