FlixBus
FlixBus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star overall; 364 reviews and 11% would recommend. Consumer sentiment is largely negative with frequent reports of cancellations, stranded passengers, and slow or unavailable support.
Key Takeaways for Future Customers
- FlixBus reviews note low fares but frequent service disruptions and complex online booking.
- Expect difficulty reaching live support for refunds or billing issues and carry backup plans.
Negative Feedback / Risk Areas
- Repeated FlixBus customer complaints about refunds, lost luggage, no-shows, and poor customer service response.
- Many cite payment problems, confusing cancellation policies, and drivers leaving passengers behind.
Positive Feedback
Users consistently mention cheap, affordable fares and generally clean vehicles when trips go as planned.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star overall; 364 reviews and 11% would recommend. Consumer sentiment is largely negative with frequent reports of cancellations, stranded passengers, and slow or unavailable support.
Key Takeaways for Future Customers
- FlixBus reviews note low fares but frequent service disruptions and complex online booking.
- Expect difficulty reaching live support for refunds or billing issues and carry backup plans.
Negative Feedback / Risk Areas
- Repeated FlixBus customer complaints about refunds, lost luggage, no-shows, and poor customer service response.
- Many cite payment problems, confusing cancellation policies, and drivers leaving passengers behind.
Positive Feedback
Users consistently mention cheap, affordable fares and generally clean vehicles when trips go as planned.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost passport
I am very upset with customer service. I told them I lost my passport on two different occasions.
Not one of them told me to fill out a lost and found form. All they said was that someone would email me. No one did. When I called back in 12 days' time, for the third time, a representative tells me I should fill out a lost and found form!
Why was I not told by two different representatives 12 days ago? They literally cost me 12 days' waiting time! Now I have to wait another 14 days for them to email me! That is a total of one month just to know if they found my passport or not!
It's the worst customer service ever! Disgraceful!
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStranded on the side of the road with no support
- - Bus broke down mid-route; passengers stranded.
- - Staff had no record; no help.
- - Mechanic delay; no alternate transport.
I had a deeply frustrating and concerning experience with FlixBus today. My nephew was traveling from Los Angeles to Bakersfield, a trip that should take under three hours, when the bus broke down mid-route and left passengers stranded on the side of the road.
What's worse is that when I contacted customer service, they had no record of the issue and were completely unaware that the bus had broken down. There was no communication, no urgency, and no real assistance offered. Passengers were told a mechanic might take up to three hours, with no alternative transportation provided. This is completely unacceptable.
A situation like this should immediately trigger a backup plan to ensure passengers can still reach their destination safely and in a reasonable timeframe. This was not just an inconvenience; it raised serious safety concerns. My nephew has medical conditions and cannot safely remain stranded for long periods; yet no accommodations or urgency were shown. Instead of offering a proper solution, I was told he would need to find his own way back to Union Station and that they would only rebook the ticket.
That is not an acceptable response to a breakdown that was entirely out of the passenger's control.
I strongly urge others to think twice before relying on FlixBus. There appears to be a lack of contingency planning, communication, and basic customer care when things go wrong.
- Cost
- Reliability
Preferred solution: Full refund, apology, and expense refund.
User's recommendation: Proceed With Caution | Lack of Support During Emergencies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malden, Massachusetts
- - Arrived at South Station 7:46 am; driver locked the door during loading.
- - Luggage remained on the bus as it backed up; I couldn't retrieve it.
I have all the videos about what happened today. I took screenshots from the videos, so you can see everything and the time frame.
I arrived at South Station at 7:46 am in the morning. The driver scanned my tickets, and while I went to load my baggage, he locked the door on me. The time was still 7:57 am, as you can see in the pictures, so I still had 3 minutes to get on the bus. I was there on time, but he didn't let me in.
I tried to get in; he said to get out. He didn't let me in, and all my luggage was inside the bus. I went to the side of the bus, tried to get my luggage at least, but it didn't work because he was backing up at the same time. You can see everything in the images.
He was moving while I was there, and the luggage door was open. He then went outside, realized I took a picture, yelled at me, and said, 'Take a picture and report me.' I tried to call and report him 3 times, and the representatives hung up the phone on me. They didn't even listen.
I want my money back ASAP, and I'll never ever use your services again. The driver is reckless; he drives extremely unsafely.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
St. Gallen, Saint Gallen
Ticket name problem
- - Basel to Colmar, reservation 332940****; name used Universidad Panamerica.
- - Real name is Luth Andres Rojas Gomez; urgent correction on arrival.
I am going from Basel to Colmar, my reservation number is 332940****. I made a mistake with my name; I used my university name, but it's a mistake.
My real name is Luth Andres Rojas Gomez, and I need to change it with urgency when I arrive in Colmar.
The wrong name I used was Universidad Panamerica. If you can help me fix this problem to have a correct ticket, my email is luthrojas@***.com.
Battle Creek, Michigan
Dispute
A ticket was bought on my current card that I never got, still waiting for the return of funds and it has been 5 days
- Its greatly cheap
- Make sure you buy correctly
Preferred solution: Full refund
User's recommendation: Make sure you buy through flix bus and not connected to flixbus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Rhode Island
Late for 10 minutes I’m in a traffic
- - I'm about 10 minutes late for my 7:35 PM trip due to bumper-to-bumper traffic.
- - Please ask the driver to wait until 7:46 PM because I'm disabled.
Im on my way but the traffic is bumper to bumper I will be late for 10 minutes my trip will be at 7:35 pm can you please ask the driver to wait for me until 7:46 cause Im a disable person the traffic is kind of bad and annoying after a long day at work let me know if you will acknowledge that for me thank you
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Bus no show
I arrived at the station 5 minutes early, at 5:45 PM, but the bus never showed up. I waited there until 7:30 PM, then went back home
I want a refund My money
- Wide network
- Cheap
- Easy booking
- Flixbus does not respect the scheduled time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund I haven't received.
- - Canceled trip for 02/19/2026-02/23/2026, Booking # 333014****.
- - Refund has not been received; please expedite the refund process.
To Whom It May Concern,
I am writing regarding my canceled trip scheduled for 02/19/2026- 02/23/2026 (Booking # 333014****).
I notice that I have not yet received my refund. Could you please look into this and expedite the refund process?
Thank you,
Beverly Brooks
- Needed my full amount that i paid
Preferred solution: Full refund
User's recommendation: Refund the customer as stated
Charlotte, North Carolina
Have a voucher I want cash back I cancelled it within 30 minutes
I paid for a ticket, canceled it right away, and didn't get my money back. I want the money back on my card.
Preferred solution: Full refund
User's recommendation: Don't order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to change my reservation time
I would like to speak to a representative because I want to change the time for my departure on your bus service.
- I just want to change the time for the bus departure
Preferred solution: I just want to change my time for the bus service.I don't want to leave at one o'clock.I want to leave at six o'clock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Not allowed to board the bus
- - Arrived before 7:00; the door closed and the bus left.
- - The driver honked and refused to let me board.
- - I missed classes due to this.
I booked a 7 am bus from Vancouver to Seattle, and arrived at around 6:57. When I got there, the bus door was closed, so I stood in front and knocked to let the bus driver, currently handing out custom forms, know to let me in.
After waiting for a few minutes, another passenger arrived and was waiting beside me to board the bus. The bus driver got in her seat, honked her horn at us, then drove away without letting us on. As a result of this, I am forced to miss school.
I hope I don't have to point out how ridiculous and unprofessional this is, or that it is borderline illegal. I arrived on time, in fact, before the departure time, and was not only denied entry onto the bus I paid for, but also honked at for good measure.
Note that I was still at the loading section and was not blocking the road either.
I called the phone number 885626**** asking for a refund, and the customer service rep claimed that there was nothing she could do because the "majority of passengers" had boarded and that the bus was in service. This is absolutely ridiculous. The bus may be in service, but I am not on the bus that I paid for. I would understand if I arrived past 7, but I arrived before the departure time and when the bus had not yet left.
The fact that the "majority of passengers" had boarded has no effect on my right to be let on the bus I paid for before the provided departure date. Now, thanks to this, I am forced to miss several classes.
Preferred solution: Full refund
User's recommendation: Just don't
Agree. OP better start using best-life practices now before they “grow up” and realize you don’t cut deadlines so close.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
Refund
Went to the wrong location. Could I have a refund or possibly reschedule?
I also paid for two extra bags. Thank you.
Preferred solution: If not a refund, I would like to reschedule
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
To get confirmation my bus service for my paid bus ticket
My email address must have been misspelled or minor text issues by the Flix Bus ticket processing agents or webmaster limited web tech design to make reservations much flexible and acceptable.
- Minor
- Minor
Preferred solution: Better service and fixed ticket prizes
User's recommendation: The Flux Bus must contact the customer right way by email and correct the issues since client aim to travel for his or her pre planed business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Owens Cross Roads, Alabama
Refund voucher
- - FlixBus offered only a 20% refund for a flight disruption not their fault.
- - A supervisor could not be reached; the agent hung up.
I originally had a reservation with a rival company but decided to try FlixBus for the first time. The other company gave me a refund voucher for the full amount.
With 13 hours left until my FlixBus ride, my flight was canceled, and my rebooked flight was not arriving until midnight. I asked FlixBus for a refund voucher, thinking it would not be a problem since the other company gave one with no questions asked. Nope, I could only get 20% since the flight cancellation was not their fault. When I asked to speak with a supervisor, the agent hung up on me.
This was my first and most likely last time using FlixBus. I understand you do not want people making and canceling reservations, but exceptions should be considered for flight disruptions.
And hanging up on the customer? You have got to do better.
- Easy to book
- Poor customer service
- Poor cancellation policy
Preferred solution: Full refund
User's recommendation: Do not do business with this company.
Azusa, California
I had a cancellation
Never talk to a live representative. I had to pay for another seat, and they canceled my ride, but I have to pay for another seat. Why?
User's recommendation: If booking with them check prior to catching the bus because it might be canceled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
I mistake must have happened over the given Email or zip code in your area plus FluxBus time table to process the ticket payment process when you pay cash in the stores
The ticket process on line for email confirmation failed to ask question regarding your name and zip code
User's recommendation: To be prepared by writing a note for ticket process on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newton, Texas
Bus delay
- - Bus did not arrive; waited over 2.5 hours on Nov 25.
- - Refund for departure; keep return; booking 330658****.
I waited over 2 and a half hours for my bus, and it never showed! The lady from your customer service said that I was observed and checked in, so I have to show proof I was not on that bus trip.
The trip was yesterday, November 25th, leaving from New Orleans Greyhound bus station for 8:55 a.m.
My booking number is 330658****; this is for a round trip, so I'd like to keep the return trip and just get the refund for the departure. Below is a picture of a rental agreement in my name.
Preferred solution: Full refund
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Did your ticket include "empathy?" If not, why would someone stupid enough to lose their passport expect it? YOU lost YOUR passport.
They don't have people to send out on a hunt for YOUR junk.
This is your fault. Personal Responsibility 101 is down the hall, to the right.
Well if you had kept a better track of your passport you would not be in this situation. BLAME YOURSELF for being careless.
Why didn’t you start things on your end? Fill out the appropriate form in person to get a replacement?
Why wait on flixbus when you don’t even know if it was found? It sounds like it wasn’t an immediate need.
What absolute garbage are you talking??? I did start things on my end the VERY NEXT DAY!
I called customer service! They didn't even ask me to fill out a damn form. I followed up after 3 days. Again, they didn't ask me to fill out a damn form.
The customer service reps are INCOMPETENT! I was asked to fill out a form after 12 days when I didn't hear from them and called for the 3rd time. And why wait on Flixbus??? I didn't wait.
I called. I did all I can. They don't even have a lost and found office anywhere! They say they don't have any office in Toronto at all.
There is no supervisor I can talk to. All they say is "wait for 2 weeks" and they will contact you! We are talking about a Canadian passport here, not some pack of smokes!
TERRIBLE CUSTMOER SERVICE. Very frustrating!
No. Not customer service, but where you apply for passports.
I applied for my passport at Service Canada. Lost it on Flix bus with incompetent service on the part of customer service.
What on earth does Service Canada have to do with anything?? It looks like you didn't comprehend what I am even venting about.
You should have went immediately to Service Canada if you were under some time constraint. They have emergency policies in place for lost passports.
I work for Service Canada. Why pay $160 again when Flixbus can just tell me if they found my passport or not?
The customer reps were of no help at all.
There is no lost and found office at all. Just extremely frustrating!
If you gave your passport to a parent or other adult, you would not be in this situation.
Yeah and you’re exactly the kind of person we don’t want at a customer service desk!! Not that we have to explain it for you but let’s do…1) The “customer service” or lack there of should have had more empathy and at least taken a name/number to seem concerned and have direct contact with the customer in case someone found the passport.
If someone finds it, they ask a co-worker but guess what nobody knows bc no protocol was followed. 2) Do u have a passport? Have u made an appointment, filled out all the paperwork, provided correct documentation and waited 6 to 8 wks for the appointment?? If u did u would know its not the urgency of them needing it, its the long daunting process of acquiring the thing!!
Before u jump on the wrong side of things put yourself in their shoes or better yet someone you care about.
No one is perfect and if you THINK(remember what opinions are like??..)you have a better solution to THEIR situation there’s a way to communicate those ideas.. Best wishes…let’s try to keep the energy positive and in high vibration.