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FlixBus

FlixBus

www.flixbus.com
What is your customer experience with FlixBus?

FlixBus Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • FlixBus has 1.7 star rating based on 426 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend FlixBus to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Affordable, Affordable prices.
    Cons: Poor customer service, Untrustworthy, Awful customer service.

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Media from reviews

FlixBus - Rebooking
FlixBus - Shady about refundsFlixBus - I would like to get certificate because I can’t take a trip to SpainFlixBus - I would like to get certificate because I can’t take a trip to Spain - Image 2FlixBus - VoucherFlixBus - Bus is to lateFlixBus - Bus left early
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Top FlixBus Reviews

Positive Review

"Trying to book affair"

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Well I'm not satisfied with not being able to book a book a ride without going online all people don't know how to use internet but anyway I'm glad that you do...

Critical Review

"Refund"

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Hi, I ordered a ticket a couple of days ago, and I was trying to get it to let me bring extra bags and my service dog. Well, I didn't know I had to call 36...

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CHRISTIAN A Rlg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost passport

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FlixBus - Lost passport
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I am very upset with customer service. I told them I lost my passport on two different occasions.

Not one of them told me to fill out a lost and found form. All they said was that someone would email me. No one did. When I called back in 12 days' time, for the third time, a representative tells me I should fill out a lost and found form!

Why was I not told by two different representatives 12 days ago? They literally cost me 12 days' waiting time! Now I have to wait another 14 days for them to email me! That is a total of one month just to know if they found my passport or not!

It's the worst customer service ever! Disgraceful!

View full review

Preferred solution: Apology

6 comments
Guest

Why didn’t you start things on your end? Fill out the appropriate form in person to get a replacement?

Why wait on flixbus when you don’t even know if it was found? It sounds like it wasn’t an immediate need.

Guest
reply icon Replying to comment of Guest-2634723

What absolute garbage are you talking??? I did start things on my end the VERY NEXT DAY!

I called customer service! They didn't even ask me to fill out a damn form. I followed up after 3 days. Again, they didn't ask me to fill out a damn form.

The customer service reps are INCOMPETENT! I was asked to fill out a form after 12 days when I didn't hear from them and called for the 3rd time. And why wait on Flixbus??? I didn't wait.

I called. I did all I can. They don't even have a lost and found office anywhere! They say they don't have any office in Toronto at all.

There is no supervisor I can talk to. All they say is "wait for 2 weeks" and they will contact you! We are talking about a Canadian passport here, not some pack of smokes!

TERRIBLE CUSTMOER SERVICE. Very frustrating!

Guest
reply icon Replying to comment of Guest-2634732

No. Not customer service, but where you apply for passports.

Guest
reply icon Replying to comment of Guest-2634923

I applied for my passport at Service Canada. Lost it on Flix bus with incompetent service on the part of customer service.

What on earth does Service Canada have to do with anything?? It looks like you didn't comprehend what I am even venting about.

Guest
reply icon Replying to comment of Guest-2634732

You should have went immediately to Service Canada if you were under some time constraint. They have emergency policies in place for lost passports.

Guest
reply icon Replying to comment of Guest-2635668

I work for Service Canada. Why pay $160 again when Flixbus can just tell me if they found my passport or not?

The customer reps were of no help at all.

There is no lost and found office at all. Just extremely frustrating!

View more comments (5)
Melik Yuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Comprar boleto. No lo puedo comprar online

Intenté compralo varias veces me dijo que el banco lo rechazó y llamé el bco tratamos de comprarlo juntos. Me dijo el banco lo rechazó y el banco me dijo que no es de su parte

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Michael K Buw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shady about refunds

FlixBus - Shady about refunds

This company is the worst when it come to refunds. They'll tell you they're going to give you one and then just not do it.

Like yeah we got this we are checking into & don't ever refund you.

Out of sight out of mind. They'll forget about it eventually type of vibe here.

THEY DONT GIVE REFUNDS AT ALL

View full review
Loss:
$80
Pros:
  • Cant think of any
Cons:
  • Lose money

Preferred solution: Full refund

User's recommendation: just get your bus tickets somehwere else like grey hoiund etc from the source not there crooks

Shajuan Qmo
map-marker Denver, Colorado

Rebooking

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FlixBus - Rebooking

Call keeps failing before connecting with agent. Or agents are hanging up on me.

Please rebook the cancellation trip. Unable to rebook from my end

View full review
Edmund Egn
map-marker Sun City, Arizona

Voucher

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FlixBus - Voucher

Took over an hour to actually not get anybody in person and to deal with this through chat. The first time I tried, I was sent to just answer.com where they tried to get me to buy a subscription which I could cancel which I did and it still didnt take care of my problem, nightmare nightmare, nightmare!!!

View full review

User's recommendation: Don’t buy from flicks bus lines

Devan P Hdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund or rebook departure

FlixBus - Refund or rebook departure

Booking number 324258****

I'm calling about a refund or to rebook my departure. I called to cancel but got no answer.

When I did get through, it was 10 mins after the bus left Erie, PA, and my Uber driver was still 30 mins away from me. I had to request a refund from my Uber driver as well, so it wasn't my fault I didn't make it.

But if I can't get a refund, I would like to rebook a new departure if possible. Thank you.

View full review
Loss:
$154
Pros:
  • Good cheap tickets
Cons:
  • I need to resolve my issues about my refund

Preferred solution: Full refund

Corey N Ilh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bus left early

FlixBus - Bus left early

I bought a bus ticket through the Greyhound bus website. The bus left early, and I wasn't able to ride the bus.

View full review
Loss:
$32

Preferred solution: Full refund

Anonymous
map-marker Edmonton, Alberta

I would like to get certificate because I can’t take a trip to Spain

FlixBus - I would like to get certificate because I can’t take a trip to Spain
FlixBus - I would like to get certificate because I can’t take a trip to Spain - Image 2

I purchased 2 tickets for my son and myself to Barselona.Unfortunately we must cancel our trip to Spain therefore my son has very important exam as piped up suddenly.Please I would get a certificate for next trip bus with Flixbus.Tgank you!

View full review
Anonymous
map-marker Englewood, Florida

Confirm my booking and a complaint

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FlixBus - Confirm my booking and a complaint
FlixBus - Confirm my booking and a complaint - Image 2
FlixBus - Confirm my booking and a complaint - Image 3

My bus didnt come. The one who came didnt want to accept my ticket.

I need to have a refund since I didnt get on the bus .

I need a compensation for spending money to ride another bus that spent almost ten hours. I deserve a compensation for what you put me through.

View full review

User's recommendation: Get some more information about FlixBus since they are operated by different companies.

Eric T Pyg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Failed to reschedule time of departure as it claims on siteHi, I recently encountered an issue with my FlixBus booking concerning a change in my departure time. I would like to discuss how FlixBus ad

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Contains 2 confidential files for company representatives

Hi, I recently encountered an issue with my FlixBus booking concerning a change in my departure time. I would like to discuss how FlixBus advertised that they would reschedule my departure, yet I did not receive any updates or confirmations regarding this change.

My booking reference number is [320900****], and my original departure time was [1:30]. According to the information I found on your website, I was expecting a new time which was [1:50], but the location was never changed as i was specific and very detailed further more I didn't receive any notification about it.

Can you please assist me in resolving this issue and clarify why I wasn't informed? Thank you for your help!254483**** email trejoeric53@***.com this lack off support was very poor and cost me a days worth of work reason for traveling that was unable to to deliver by flux bus

View full review
Loss:
$145
Pros:
  • Price
Cons:
  • No morals or values tiwards their customers

Preferred solution: Full refund

3 comments
Jackalyn Qlt

flixbus service in the US is not as good maybe as in europe. their ads are mostly not true in terms of passengers or customers convenience..

your number would be put on hold for more than 30 min before someone answers, not because of being busy with other customers but because customer reps cant handle the pissed callers, just dropping your call no matter how many times you tried to call or in the middle already of your conversation so as to know what happened to your booking, which is cancelled without notice at times. I tried using a different phone to call again because it seems that my number is already block or in red zone list of calls; your call would be answered if a different phone number is used but try to take hold of any representative that may answer, stay calm, dont call flixbus liars or any comment that dont suit their taste even if you (as the passenger being unfairly treated by their service and losing the money you paid for the service).. Incompetency of customer service reps (most of them poorly trained and un-informed by the company itself). It is the company direct employees running this business who should be receiving the complaints and fairly treat the affected customers and not the outsourced call center company..

so useless to argue with them or never argue at all because their excuses and reasons for bad situations are set on hard stones that no complaining passenger can go against to.

I am a senior and stress is so bad to anyone's health but it seems flixbus is good at throwing it to customers who want to complain and or asking for explanations. I just hope the main company would pay attention to this

Guest
reply icon Replying to comment of Jackalyn Qlt

I had a similar situation and was told there is no supervisor to speak with (read: the trp did not want me complaining about the poor service). Also had 2 phone reps hang up on me when I inquired about additional fees, of which there are several.

Because of these piss-poor customer DISservice reps (each one non-USA), Flixbus might be losing substantial business. Lots of add-on fees and privacy issues too. Beware. Not recommended.

Poor ratings.

Lots of complaints. AVOID.

Eric T Pyg

Hope to have someone from fill appreciate their customers

View more comments (2)
Shawnna M Txo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Hi, I ordered a ticket a couple of days ago, and I was trying to get it to let me bring extra bags and my service dog. Well, I didn't know I had to call 36 hours before that, so I decided to cancel it and get a refund for it, but I still haven't heard anything.

View full review
Loss:
$111
Pros:
  • Prices are good
Cons:
  • Not helpful

Preferred solution: Full refund

Caidance Zew
map-marker The Bronx, New York

Bus is to late

FlixBus - Bus is to late

I am waiting for bus in Springfield union station bs is not come on time I am waiting for 2 hours in Springfield.

View full review
Ryan N Gfi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ticket

FlixBus - Ticket

The customer service didn't help at all. I booked a bus ticket; the bus was 20 minutes late and it finally arrived when I was asking the cashier where the bus was.

I missed the bus and they refused to refund me or even give me a new ticket for a different date. I won't recommend this company or their client service to anyone, not even to my enemy.

View full review
Loss:
$174
Pros:
  • I dont have any
Cons:
  • Are not honest

Preferred solution: Full refund

User's recommendation: Don’t travel with them

Jamesetta Kce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't receive my bus tickets confirmation

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I didnt get to talk to anybody about why Im not in the system after I paid for my ticket. It dont make sense to have an automated system that dont help

View full review
Loss:
$214

Preferred solution: Full refund

CK K Evr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account locked + Information on schedule not available on-line.

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I have just tried to log in to my account and after only one attempt,

I am still getting the message:

'Your account has been blocked after multiple consecutive login attempts. Please visit Help page for more information'

So nothing has changed from when I first completed the message to you shown above as 'Reason for your review'.

View full review
Pros:
  • I dont know yet
Cons:
  • I dont know yet

Preferred solution: RESOLUTION

User's recommendation: Based upon my experience with your website and the lack of a resolution so far. I am unable to recomment FlixBus.

Resolved
Tanya L Kkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund

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FlixBus - Refund
Updated by user Jan 05, 2025

Company fixed the issue and I have been provided with apology. Followed up on the company response to the posting by calling back in to customer service who then gave the additional refund to cover the balance that had previously been unresolved.

Original review Dec 21, 2024

Flix cancelled the bus and then refused to issue a full refund for my two tickets. The representative, Princess, refused to help, saying that my bus had left on time as scheduled!

View full review
Loss:
$92
Cons:
  • Awful customer service
  • Unreliable

Preferred solution: Full refund

User's recommendation: Do not use this company

Soumy sulthana M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missed the ride as there was no proper communication before the bus took off

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Missed a ride for six of us as a group which was prebooked. There was no announcement before the bus took off and we were at the terminal searching for the bus. Looking for a refund.

View full review
Loss:
$110
Pros:
  • Comfortable to travel
Cons:
  • No notifications before taking off the bus for cx

Preferred solution: Full refund

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