FlixBus

I have all the videos about what happened today. I took screenshots from the videos, so you can see everything and the time frame.

I arrived at South Station at 7:46 am in the morning. The driver scanned my tickets, and while I went to load my baggage, he locked the door on me. The time was still 7:57 am, as you can see in the pictures, so I still had 3 minutes to get on the bus. I was there on time, but he didn't let me in.

I tried to get in; he said to get out. He didn't let me in, and all my luggage was inside the bus. I went to the side of the bus, tried to get my luggage at least, but it didn't work because he was backing up at the same time. You can see everything in the images.

He was moving while I was there, and the luggage door was open. He then went outside, realized I took a picture, yelled at me, and said, 'Take a picture and report me.' I tried to call and report him 3 times, and the representatives hung up the phone on me. They didn't even listen.

I want my money back ASAP, and I'll never ever use your services again. The driver is reckless; he drives extremely unsafely.

I booked a 7 am bus from Vancouver to Seattle, and arrived at around 6:57. When I got there, the bus door was closed, so I stood in front and knocked to let the bus driver, currently handing out custom forms, know to let me in.

After waiting for a few minutes, another passenger arrived and was waiting beside me to board the bus. The bus driver got in her seat, honked her horn at us, then drove away without letting us on. As a result of this, I am forced to miss school.

I hope I don't have to point out how ridiculous and unprofessional this is, or that it is borderline illegal. I arrived on time, in fact, before the departure time, and was not only denied entry onto the bus I paid for, but also honked at for good measure.

Note that I was still at the loading section and was not blocking the road either.

I called the phone number 885626**** asking for a refund, and the customer service rep claimed that there was nothing she could do because the "majority of passengers" had boarded and that the bus was in service. This is absolutely ridiculous. The bus may be in service, but I am not on the bus that I paid for. I would understand if I arrived past 7, but I arrived before the departure time and when the bus had not yet left.

The fact that the "majority of passengers" had boarded has no effect on my right to be let on the bus I paid for before the provided departure date. Now, thanks to this, I am forced to miss several classes.

I originally had a reservation with a rival company but decided to try FlixBus for the first time. The other company gave me a refund voucher for the full amount.

With 13 hours left until my FlixBus ride, my flight was canceled, and my rebooked flight was not arriving until midnight. I asked FlixBus for a refund voucher, thinking it would not be a problem since the other company gave one with no questions asked. Nope, I could only get 20% since the flight cancellation was not their fault. When I asked to speak with a supervisor, the agent hung up on me.

This was my first and most likely last time using FlixBus. I understand you do not want people making and canceling reservations, but exceptions should be considered for flight disruptions.

And hanging up on the customer? You have got to do better.

An earlier bus arrived at 10:00 a.m. going to the same bus station in San Antonio.

My ticket is for 3:30 p.m. to San Antonio, and the bus driver wouldn't allow me to ride because of the times, and it's snowing and cold! The bus had plenty of extra seats for me to ride! I asked if he could wait for me to call customer service to switch the times for me to ride, and he was rude!

FlixBus customer service was nearly impossible to talk to someone, and when I was able to, customer service said I had to call Greyhound to resolve this issue even though my ride is with Flix? Absolutely bad customer service on Flix and the driver!