FlixBus Reviews

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Bad service

I traveled from USA to Vienna and had to buy a bus tkt Vienna to Bratislava in order to be able to bord on the airplane. When I arrived in Vienna there was no Flixbus going to Bratislava that day. I asked for a reinburse and nobody from Flixbus Co. anwered to my request.

User's recommendation: DO NOT BUY TKT ONLINE. Pay direct to bus driver. Much safer.

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ID
#3221710 Review #3221710 is a subjective opinion of poster.
Location
Dolne Lefantovce, Nitra

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Complaint

I bought a ticket and I canceled the ticket and I got a voucher but they're telling me that I never canceled my ticket that I don't have enough money for my bus ticket now when I never took a trip so that's what my complaint is about
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ID
#3147948 Review #3147948 is a subjective opinion of poster.
Location
Chula Vista, California

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Been here waiting

1.0
The bus came earlier than it said it would for arrival it's unacceptable im 17 and was left in cold and pregnant the busses should not be able to leave before the arrival time I want a refund immediately
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ID
#3124337 Review #3124337 is a subjective opinion of poster.
Pros
  • Clean bus
Cons
  • Outlet not working
  • No ac
Loss
$24
Preferred solution
Full refund
New Reviewer

Bus leave earlier than it should be

1.0
Awful experience!! I have a trip today 11/29/2021 3:10pm from houston to dallas, I arrived at bus station at 3pm (Im pretty sure is the correct place cause this is not the first time I take the bus at Kirby location )I waited there for 40mins theres No BUS coming! I checked on the app it said the bus has already left! Interesting how can the bus leave earlier than it should be ? I called the customer service of cause theres no one answer the phone! Awful experience ever!
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ID
#3108064 Review #3108064 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Apology
New Reviewer

Cancel trip

1.0
The bus never showed up. I left an hour and 40 minutes after it was supposed to be there but it never showed.

User's recommendation: Zero.

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ID
#3094916 Review #3094916 is a subjective opinion of poster.
Location
New York, New York
Loss
$251
Preferred solution
Full refund
New Reviewer

2.0
Original review updated by user Oct 31, 2021
I had a valid ticket which was not scanning because i was using my email i later came and downloaded flix buss app to get the help i need,mind you that the driver had already take 1500 from me in cash he dint want credit card or anything else just cash plus he was rud...
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ID
#3023996 Review #3023996 is a subjective opinion of poster.
Cons
  • Other people thoughtacause they saw what was going on
Loss
$1500
Preferred solution
Full refund
New Reviewer

Flixbus voucher

1.0
I purchased a return ticket from flixbus at the start of October and then I had to cancel due to unforeseen circumstances. I am supposed to have a valid voucher that I can use again to buy another ticket but I never recieved a voucher code. Im very dissatisfied and distraught.
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ID
#2993030 Review #2993030 is a subjective opinion of poster.
Loss
$12
Preferred solution
Voucher

Refund request for unused ticket

5.0
I purchased a ticket that I did not use it was for a ride to Las Vegas from California I end up having to purchase a new ticket so I would like to request a refund for the ticket I never use please if youre able to help
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ID
#2982680 Review #2982680 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Luggage

Hi sir I have questions about my luggage My luggage is in riga Latvia I need to that luggage bring here in Germany if possible please let me luggage is minimum 30to 35 kgs
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ID
#2971817 Review #2971817 is a subjective opinion of poster.
Location
Buchloe, Bavaria

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Unsatisfied from Flixbus maintenance

1.6
On October 4th I maid an order for traveling from Budapest to Vienna. I paid in advance for specific seat, unfortunately was disappointing. The seat back wasn't flexible and stuck on static. In addition the USP was broken. I asked for solution but the driver's helper say he has nothing to do.

User's recommendation: Check your seat before.

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ID
#2962754 Review #2962754 is a subjective opinion of poster.
Location
Kiryat Ono, Tel Aviv

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Uncomfortable and non maintained seat

1.4
I ordered and paid in advance a seat with Flixbus from Budapest to Vienna . The price was higher than a regular seat due to choosing a specific one. Unfortunatelly, the seat back angle was stuck, and the USP was broken. Called the driver helper and no help was got.

User's recommendation: No payment in advance.

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ID
#2962446 Review #2962446 is a subjective opinion of poster.
Location
Kiryat Ono, Tel Aviv
Preferred solution
Full refund

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Sehr langes Warten an der italienischen Grenze

Ich fahre oft mit dem Flixbus von Basel nach Milano + zurück. Die Hinfahrten nach Milano mache ich jeweils frühmorgens um 04.00 h die gehen immer sehr gut. Die Rückfahrten mache ich jeweiks abends um 16.30 h damit ich vor Mitternacht in Basel ankomme. Jedes x müssen wir an der Grenze sehr lange warten, weil irgendein Fahrgast keinen gültigen Pass oder Reisedokument hat!, Könntet Ihr es nicht so einrichten, dass man BEVOR man 1 Ticket kauft, 1 gültige ID, Pass oder Reisedokument euch senden muss? Das würde sehr viel Ärger ersparen
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ID
#2959866 Review #2959866 is a subjective opinion of poster.
Location
Milan, Lombardy
Pros
  • Tolle preise und sauberer bus
  • Bezahlbare preise
  • Sichere fahrer
Preferred solution
Let the company propose a solution

My seat was stuck and the USB charge was broken

3.3
FlixBus - My seat was stuck and the USB charge was broken
I order in advance a seat upstairs on the front. Pay for I extra and got a seat that dont maintained.
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ID
#2958952 Review #2958952 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
New Reviewer

1.0
FlixBus - Lost item
I left my cell phone on the bus by mistake headed to the Bahamas from New York. When arriving to the island gave Flix a call to inform them and took 3 days in order to get someone to even answer the phone. Reported both phones to the lost and found. During this time my...
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ID
#2938882 Review #2938882 is a subjective opinion of poster.
Cons
  • Luggage is not protected
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Not sutusfied

1.4
FlixBus - Not sutusfied
Bad seats Broken ups connection I call the drivers helper to take a look about these problems and he say nothing. Make some movements with his hands means what can I do!?

User's recommendation: Check your seats before get out the station.

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ID
#2933852 Review #2933852 is a subjective opinion of poster.
Preferred solution
Full refund

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