FlixBus Reviews

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Bus leave earlier than it should be

Awful experience!! I have a trip today 11/29/2021 3:10pm from houston to dallas, I arrived at bus station at 3pm (Im pretty sure is the correct place cause this is not the first time I take the bus at Kirby location )I waited there for 40mins theres No BUS coming! I checked on the app it said the bus has already left! Interesting how can the bus leave earlier than it should be ? I called the customer service of cause theres no one answer the phone! Awful experience ever!
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ID
#3108064 Review #3108064 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Apology
New Reviewer

Cancel trip

The bus never showed up. I left an hour and 40 minutes after it was supposed to be there but it never showed.

User's recommendation: Zero.

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ID
#3094916 Review #3094916 is a subjective opinion of poster.
Location
New York, New York
Loss
$251
Preferred solution
Full refund
New Reviewer

Flixbus voucher

I purchased a return ticket from flixbus at the start of October and then I had to cancel due to unforeseen circumstances. I am supposed to have a valid voucher that I can use again to buy another ticket but I never recieved a voucher code. Im very dissatisfied and distraught.
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ID
#2993030 Review #2993030 is a subjective opinion of poster.
Loss
$12
Preferred solution
Voucher

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uncomfortable and non maintained seat

I ordered and paid in advance a seat with Flixbus from Budapest to Vienna . The price was higher than a regular seat due to choosing a specific one. Unfortunatelly, the seat back angle was stuck, and the USP was broken. Called the driver helper and no help was got.

User's recommendation: No payment in advance.

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ID
#2962446 Review #2962446 is a subjective opinion of poster.
Location
Kiryat Ono, Tel Aviv
Preferred solution
Full refund
New Reviewer
FlixBus - Lost item
I left my cell phone on the bus by mistake headed to the Bahamas from New York. When arriving to the island gave Flix a call to inform them and took 3 days in order to get someone to even answer the phone. Reported both phones to the lost and found. During this time my...
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ID
#2938882 Review #2938882 is a subjective opinion of poster.
Cons
  • Luggage is not protected
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not sutusfied

FlixBus - Not sutusfied
Bad seats Broken ups connection I call the drivers helper to take a look about these problems and he say nothing. Make some movements with his hands means what can I do!?

User's recommendation: Check your seats before get out the station.

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ID
#2933852 Review #2933852 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Booking

I have been trying to book a trip for 3 hours and contact customer service and it keeps hanging up .
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ID
#2922969 Review #2922969 is a subjective opinion of poster.
Preferred solution
A ticket

Horrible service

This company is horrible!!!! They left me stranded in the dc drop off And refused to give me my money back. The driver never came to take us from DC to Atlanta Georgia, and I had several out-of-pocket expenses that they refuse to acknowledge. I will never again use this company and you should never either. They were also a little children they are going back to school, and the family had to reschedule the whole trip. Never use this company
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ID
#2866285 Review #2866285 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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