FlixBus
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Bad service
I was supposed to leave on the 15th of December, and I've made a decision an hour and a half before that: I was not going to use Flex Bus. So I called them; it took a whole hour to actually answer the phone because it kept disconnecting me every time I called.
When I finally got an answer, they could not refund me, nor could they reschedule my bus because it had taken so long that it was overdue. I couldn't cancel it; I lost twice on this.
I lost $71, and I've lost $62. They don't care, and it's bad customer service taking your money.
- All
Preferred solution: Full refund
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mississauga, Ontario
No booking confirmation recieve
no booking confitmation recieve paying already thru credit card Nick Fitzios, and i want to know if i got the ticket im leaving today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I purchased a ticket yesterday, and when I tried to cancel it, it kept saying my app device doesn't support it. I would like to request a full refund of the ticket with code 330601****.
- You can never get hold of any live person to speak to when you need them most
- Vey dissatisfied
Preferred solution: Full refund
User's recommendation: I won’t not recommend flux bus to anyone because you never get hold of any person to speak to when you need help.
Inglewood, California
Confusing booking instructions and terrible support services
Policies are not clear during the booking process or online. I tried to make a change to the existing booking but canceled in error. Customers service was of no use...they refused to reinstate booking and basically said to forfeit original and purchase new ticket.
User's recommendation: Absolutely NOT
Plaquemine, Louisiana
Change timr
I was charged the full amount for a time change. I thought I should have had to pay half price for the change.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInconvenience of my ride on flex yesterday
Our bus broke down for 4 hours I missed work we was coming from Oakland to union station I ended up having to miss work
User's recommendation: Flix is good
Washington, District Of Columbia
Rude bus driver and reduced for seat charge
Nothing has been solved heard absolutely nothing from them. I called the customer service number , spoke to someone about my complaint and again Gerard nothing
Riverside, California
Lost my luggage
I have someone's luggage and they have mine. Our luggage (2) is black and identical.
I had a Flex ticket (330600****) but a Greyhound bus delivered me to Indio on 22/26. I need help in resolving this issue.
Please email the instructions. Thank you.
Preferred solution: How to locate my luggage
Oklahoma City, Oklahoma
Need help booking
Won't accept my card online I called yall it hung up calling back need help booking a trip from California to Oklahoma
Austell, Georgia
Refund
Poor customer service, only refunded a voucher back for my son, who had to wait in the cold while the bus was delayed. He has a disability, and his life was in danger being alone there.
- Non stop buses with reasonable prices
- Disrespectful
Preferred solution: Full refund
User's recommendation: Negative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cuyahoga Falls, Ohio
I will never use that bus line again
It was a pure waste of time, because they're mean objective is to keep you on hold for as long as they can until your window of time is over and they don't have to refund anything to you
Bellmore, New York
Refund and complaint
Has not been resolved. I would rate it a zero if I could. The first trip was delayed, then canceled altogether, and the ride back was delayed at the last minute for five hours.
User's recommendation: Don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed refund
This is not resolved.
Upon arrival, it was discovered that the bus tickets did not include a specific address for the designated stop, making it impossible to find the correct location.
This is the address on the ticket: - UC San Diego) UCSD Health La Jolla Station, 92073 San Diego. As a result, my sister drove me to the airport where I rented a one-way vehicle for $150 and arrived to my cousin after midnight. This drive was especially difficult, considering I in San Diego for a very difficult funeral. I messaged customer service right away about a refund and inquired to obtain the stop's address.
Both were unsuccessful, as they avoided my request.
Repeated requests via email for a refund and for the address were not addressed. The omission of no stop address on the ticket is quite concerning!
- Green cute bus
- No address bad costumer service
Preferred solution: Full refund
User's recommendation: Take greyhound
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo reschedule my trip
Not going to make it in time; we ran out of gas leaving the hotel. No one has a gas can or is willing to help us out.
User's recommendation: Make sure y'all have gas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost baggage
The driver was supposed to help and lost my things.
My bag was left on the bus by the driver who helped me off the bus. I'm disabled.
The bag had my black wallet with my black tablet and my phone. It also has my right arm brace in it.
It has my tag on the bag from Amtrak in it. Please, I need my bag.
- Need to make it easy for lost luggage
- Needs heat for cold nights
Preferred solution: Deliver product or service ordered
User's recommendation: Need tote bag back with my wallet and phone tablet too.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If you or especially your “well-acquainted with the city” sister had any common sense, a one minute internet search shows pickup at Campus Point Drive, Passenger Loading Zone 43. You spent all that time looking for a way to complain and padding your complaint with (in more.ways than one) your sister’s useless familiarity and some funeral. If only you put more effort into looking for an answer that was readily available.
What is that address?
If you Google Campus Point Dr , Passenger Loading Zone 43 it gives description and map with icon of pickup point.